CABS: Amy Fish “I Wanted Fries with That: How to Ask for What you Want and Get What you Need”
November 5 @ 7:00 pm - 8:00 pm
Jews experience injustices large and small — the restaurant botching our bagel shmear, car dealership not returning our calls, or finding bacon in the synagogue fridge. Often, we suffer in silence for fear of offending anyone, or we kvetch too loudly and risk being ignored. In I Wanted Fries with That, Jewish author Amy Fish encourages readers to complain effectively. In her career as a university ombudsman, Fish has dealt with thousands of complaints — some trivial some serious — and gained actionable insights about what works. Her suggestions will appeal to anyone who likes to complain or wishes they could speak up, but aren’t sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even community members on committees that aren’t working. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved — whether you’re trying to right the wrongs of the world, or just claim the French fries you ordered.
Amy Fish is the Chief Complaints Officer, also known as the Ombudsperson at Concordia University in Montreal, Canada. She is responsible for promoting fairness and making sure everyone’s voice is heard. Amy regularly teaches, speaks and writes about how complain effectively (i.e., stand up for yourself and ask for what you need.) Amy teaches writing workshops at the Quebec Writing Federation, Hippocamp Conference for Creative Non-Fiction and at her kitchen table. She specializes in humor writing and memoir. Amy’s work has been published in Hippocampus Magazine, Readers’ Digest, Huffington Post and several other journals.